Uplift App Privacy Policy

Introduction

23One, LLC ("23One" or "we") respects your privacy and is committed to protecting it through our compliance with this Uplift App Privacy Policy ("Privacy Policy" or "Policy"). This Privacy Policy describes:

• The types of information we may collect or that you may provide when you purchase, download, install, create an account on, access, or use the Uplift Chatbot App (the "Uplift App" or the "App").
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies only to information we collect in this App, in email, text, and other electronic communications sent through or in connection with this App.

This Policy DOES NOT apply to information that:

• We collect offline or on any other 23One apps or website(s), including websites you may access through this App.
• You provide to or is collected by any third party, including other apps, websites, or content that may link to or be accessible from or through the Uplift App (see Third-Party Information Collection).

Our website and other 23One apps, and such third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with such policies and practices, do not download, create an account, or use the Uplift App. By downloading, creating an account, or using the Uplift App, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy).

Children Under the Age of 13

The App is not intended for children under 13 years of age. No one under age 13 may provide any of their information to 23One through or in connection with the Uplift App. We do not knowingly collect personal information from children under 13.

If you are under 13, do not use or provide any information on the Uplift App or through any of its features, create an account on the Uplift App, make any purchases through the 23One.com website (the "Website") or the Uplift App, use any of the interactive or public comment features of the Uplift App or the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

Residents of certain states under 18, 17, or 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more information.

Information We Collect and How We Collect It

We collect information from and about users of the Uplift App:

• Directly from you when you provide it to us.
• Automatically when you use the App, including its features or functions.
• If you send us comments, post content on our social media site(s), or respond to a survey, we collect your submission content.

Information You Provide to Us

When you download, create an account, or use the Uplift App, we or our third-party payment services provider may ask that you provide information, or we may be provided with information from Apple or Google (as applicable):

• Personally identifiable information such as name, postal address, email address, telephone number, profile photo, login credentials, and password.
• Non-personally identifiable information such as preferences or likes shared in chatbot interactions.

This may include:

• Information you provide in forms within the App.
• Records and copies of your correspondence.
• Your survey responses.
• Details of transactions you carry out through the App.
• Your search queries on the App.

Information We Collect Through Automatic or Functional Data Collection Technologies

As you navigate and interact with the App, we may use automatic data collection technologies to collect:

• Usage Details: traffic data, location data (IP-based only), logs, and accessed resources.
• Device Information: device identifiers, OS, browser type, IP, network info, etc.
• Location Information: no precise geolocation is collected beyond IP address.

The technologies we use include:

• Cookies: small files on your smartphone that may impact access to certain features if disabled.
• Tracking Pixels: web beacons or gifs to measure user activity and verify integrity.

Third-Party Information Collection

When you use the App, certain third parties may collect information, including:

• Analytics companies
• Your device manufacturer
• Your mobile service provider

We do not control their technologies or uses. Contact the provider directly for more information.

How We Use Your Information

We use information to:

• Provide you with the App and services.
• Notify you of account or subscription matters.
• Enforce contractual obligations.
• Provide customer support.
• Improve and personalize the App experience using AI and NLP technologies.

We may also use your email for marketing communications. You may unsubscribe at any time.

Disclosure of Your Information

We may disclose:

• Aggregated, non-identifiable information.
• Personal information to affiliates, contractors, service providers, or buyers in corporate transactions.
• As required by law, to enforce rights, or protect safety and property.

Choices About How We Use and Disclose Your Information

• Cookies: disable via browser/device settings.
• Promotions: opt out by emailing [email protected].
• Third-Party Ads: managed by providers' own opt-out tools.

Accessing and Correcting Your Personal Information

You can review, correct, or delete your personal information via the App or by emailing [email protected]. Deletion may require account removal.

Chat-Acquired Information may be stored until overwritten during future interactions.

Your State and Other Privacy Rights

Residents in certain states (e.g., California, Colorado, Virginia, Texas, etc.) may have rights to:

• Confirm processing of personal data
• Access or delete data
• Correct inaccuracies
• Opt out of targeted advertising, sales, or profiling

To exercise rights, email [email protected] with your state of residence and request.

Cross-Border Transfers

Data may be transferred to the United States or other countries with different protections. By using the App, you consent to such transfers.

EU and UK Residents

Under GDPR/UK GDPR, you may have rights to:

• Access, correct, erase, or transfer your data
• Restrict or object to processing
• Withdraw consent

You may also lodge complaints with your local Data Protection Authority (DPA) or the UK ICO.

Data Security

We use industry-standard measures including encryption and firewalls. However, no transmission is fully secure. Users are responsible for maintaining password confidentiality.

Changes to Our Privacy Policy

We may update this Policy. Material changes will be communicated via email or notices in the App. Continued use constitutes acceptance.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

• Email: [email protected]
• Phone: (240) 587-5438; (240) 5-UPLIFT